Domestic Services
We are a customer focused service which achieves high standards across all of our campuses, providing a clean, efficient and cost effective cleaning service to all non-residential buildings, excluding specialist work areas. To achieve this we have to work closely with our customers and we value the interactions and feedback we receive.
Everyday we will:
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inspect and clean all communal areas and classrooms
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remove spillages from hard floors
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clean all washrooms and kitchen areas
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replenish consumables as required
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check recycling and general waste receptacles, empty as required
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remove general waste
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refill photocopiers.
Weekly we will:
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empty office waste bins (minimum twice weekly)
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clean offices and surfaces within in offices that are free of papers or equipment
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vacuum carpeted areas
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clean refuse containers
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display hard copies of the room timetables at each classroom.
Periodically we will:
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high dust all ledges
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damp dust all fixtures, fittings, ledges etc.
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check & clean walls
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scrub hard floor surfaces
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deep clean all areas (annually)
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window clean (annually).
We can also provide the following additional services by prior arrangements:
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Shampooing of carpets;
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Additional cleaning of areas receiving external visitors;
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Additional cleaning during evenings & weekends.
Monitoring Procedures:
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Routine checks carried out by Domestic Services Supervisors;
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Weekly surveys of a sample of buildings and activities;
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Log of customer feed back.
Contacts
If at any time you feel that our service did not meet with your expectations please contact the appropriate manager. This will assist the Facilities Management in improving its future performance.
Lancaster and Ambleside
Glenys Lord
Senior Domestic Services Manager
Tel: 01524 384272 (ext. 4272)
Carlisle, Fusehill Street
Sue Ferguson
Supervisor
Tel: 01228 616271 (ext. 6271)
Carlisle, Brampton Road
Judith Greenhow
Supervisor
Tel: 01228 400369 (ext. 8369)