Course Summary
The Model for Improvement, service improvement tools and techniques (PDSA cycle, process mapping, involving patients and carers, sustainability, leading improvement, evaluating improvement, process and systems thinking, personal and organisational development)
Modules
NMLB7087 Advancing Skills for Service Improvement (20 credits at level 7)
Student Work
Intended Learning Outcomes
On completion of the module, you will demonstrate that you can:
1. Demonstrate a comprehensive and systematic knowledge of ‘improvement’ within the context of health care;
2. Critically apply key elements of the ‘Improvement Model’, PDSA cycle and process mapping which demonstrates originality of thought and development of strategic thinking within their field of practice;
3. Critically evaluate the impact of improvement initiatives on service users and carers;
4. Systematically reflect on the challenges, both perceived and real, on securing inter-agency working within the context of service improvement and demonstrate mastery in the application and suggestion of innovative approaches to overcome these;
5. Critically discuss the skills required to enable service improvement and reflect on their own role and responsibility as an improvement leader within a changing and dynamic practice environment
Core Bibliography
Covey S (1999) the 7 Habits of Highly Effective People Simon & Schuster UK Ltd., London
Johnson S (2002) Who Moved My Cheese? (2nd Ed) Ebury Press
Langley G, Nolan K, Nolan T, Norman C, Provost L, (1996) The Improvement Guide: a practical approach to enhancing organisational performance. Jossey Bass Publishers, San Fransisco
NHS Institute for Innovation and Improvement (2005 - 07) Improvement Leaders Guides www.institute.nhs.uk
NHS Modernisation Agency (2004) 10 High Impact changes for Service Improvement and Delivery NHS Modernisation Agency, Leicester
Westwood N., James-Moore M & Cooke M (2007) Going Lean in the NHS University of Warwick/Institute for Innovation and Improvement
www.institute.nhs.uk
Resources and facilities
We are amongst the UK’s leading health and social care faculties and are proud of the high level of support we are able to offer to our students. We provide a wide range of high-quality courses supported by expert academic and clinical practice staff. If you join us you will enjoy great facilities and learn alongside caring, committed and experienced professionals. Our employment record is excellent. Recently, our NHS related provision underwent a major review by the Quality Assurance Agency and we achieved the highest possible rating.
Entry requirements
Prior successful study at underpinning level
More about levels and credits
Selection criteria
To be eligible to study this module you should be able to apply it to your practice.
International applicants can find out more about entry requirements on our dedicated webpages.
If you require any further information please contact us by using the contact us link in the blue box above.
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