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Email

What Office365 gives you

Our email system, Office365 offers:

  • 25gb capacity in your mailbox
  • the ability to send attachments up to 35mb internally, although external providers (Hotmail, Googlemail etc) will still limit attachments to 25mb. 
    If you find that you need to send bigger attachments on a regular basis, contact the IT Service Desk for advice  

Guide to using Office365

How to change your email password

You use your Network username and password to access Office365. So, to change your email password, you actually need to change your Network password.

You should have already registered for the Student Password Reset Service. This offers you an automated reset service.

To use the service, go to password reset service and follow the instructions.

If you have not registered, please register now. You will be asked to enter a secret question and answer. After registering (please allow 15 minutes for the registration process to complete), you will be able to change your password using the automated service.

Rules about setting a password

Your password must not contain any part of your name. It must contain at least eight characters and must include at least three of the following four criteria: some lower case a to z letters, some upper case A to Z letters, some numbers between 0 (zero) and 9, a non-alphanumeric character, such as £, / or %.

Spam email, phishing scams and viruses

What to do if you receive spam or junk email

  • The best reaction is to press the Delete button. Never reply to it or try to unsubscribe to it.
  • You can forward it, as an attachment, to the Spam email address.
  • If you are unsure about an email, report it to the IT Service Desk

What is phishing?

Many of us receive phishing e-mails from time to time.  These emails look genuine and can be from trusted locations such as your bank, a company that you usually contact or purchase from, or even someone in your own phone book.  They will usually ask you to reveal your password in some way:

  • by directing you to another site to validate your security details
  • asking you to contact someone by telephone
  • tempting you by suggesting that you have won a prize or money.

First, never tell anyone your password or include it in any email you send anybody. The IT Services support staff will never ask you for your password because they do not need it to carry out any day to day duties. None of our external partners or service providers will ever ask you for your password.

And second, if you find out, or think, someone knows your password, you must change it immediately.

Viruses

What is a virus?

A computer virus is a program that infects your computer.  It can alter the way your computer operates or in some cases can stop it from working altogether.

How do I get a virus?

Even if you’re careful you can pick up computer viruses through normal Web activities like:

  • sharing music, files or photos with other users
  • visiting an infected Web site
  • opening a spam email attachment
  • downloading free games, toolbars, media players and other system utilities

Am I going to get a virus from using the university computers?

The university uses anti-virus software to protect the computers.  This software acts like a guard and protects the computers from these harmful programs.