• provide timely and accurate information and advice.

You can expect us to:

• advise you of further timescales and register you online.

We expect you to

• comply with timescales and complete documents as specified.

Useful links

• Offers and guidance
• Confirmation stage information and guidance

You can expect us to:

• refer you to regulations
• advise you on enrolment
• give you details about your programme
• introduce you to the range of services we offer to support you.

We will expect you to:

• abide by our regulations, policies and code of conduct
• register online, advising us of changes in your personal details
• take personal responsibility for your independent self.

Useful links

• Welcome information
• Student Life
• Student Services
• Term dates

You can expect us to:

• teach you in accordance with our course outlines and to provide you with the learning appropriate to your chosen career
• inform you of learning outcomes and teaching and assessment methods
• keep you updated on timetable details
• provide support and guidance if you are on a placement
• provide regular scheduled contact with named academic staff.

We expect you to:

• fulfil course requirements as specified in your programme and module guides
• actively engage in your learning, ask for advice and help if you need it
• avoid taking breaks during semesters and/or any placement.

Useful links

• Assessment guidance
• Timetable

You can expect us to:

• agree a suitable professional placement, prepare you for it and support you whilst on it.

We expect you to:

• undertake the placement and behave professionally.

Useful links

• Placements for education students
• Placements for healthcare students. 

You can expect us to:

• advise you of assessment arrangements and rules
• give you feedback on assessments and regulatory criteria
• send you an academic transcript six weeks after the end of the semester.

We will expect you to:

• submit your coursework and complete assignments.

• Assessment guidance

You can expect us to:

• advise you on fees, scholarships and bursaries
• maintain accurate records and collect the fees
• provide a variety of options for you to pay your tuition fees.

We will expect you to:

• make any necessary arrangements with anyone who is financing your programme of study and pay your fees as agreed
• tell us if your circumstances change with regard to fees.

• Scholarships and bursaries
• Fees and finance information
• Money advice and support
• Student responsibilities regarding fees policy - Home and EU students
• Student responsibilities regarding fees policy - International students
• Students responsibilities regarding fees policy - part-time students  - 2011 entry only 
• Student withdrawal and fees policy

You can expect us to:

• provide opportunities to develop study and academic skills
• provide a help service at each of the LISS service points
• provide up-to-date information and resources
• provide accessible space to study
• provide help and guidance via a variety of media.

We expect you to:

• produce your UoC identity card—the Cumbria Card, when requested
• abide by rules and regulations, intellectual property, copyright and patent laws
• return borrowed resources on time (Opening hours are those appropriate to the needs for each campus).

• Skills@Cumbria team supporting academic development
• Learning resources 
• Learning support
• Cumbria Card
• Library rules, copyright and intellectual property
• Loans, renewals and fines
• Locations and opening times

You can expect us to:

• provide information about financial support funds and grants, (other than scholarships and bursaries referred to above)
• treat your application in confidence
• distribute student support funds fairly and appropriately.

We expect you to:

• provide clear and honest information and supporting documents.

• Money Advice and Support  

• Student Support Funds   

• Contact an Adviser

You can expect us to:

• enhance your employability through the university’s career service
• provide careers information, advice, and guidance and job vacancies
• provide opportunities at course level and through the Students’Union to gain other employability skills and undertake volunteering.

We will expect you to:

• participate fully in careers and employability development.

• Careers service

You can expect us to:

• advise you regarding services, financial support, assistive technology and equipment.

We will expect you to:

• inform us about your disability or specific learning difficulty.

• Support for students with disabilities and specific learning difficulties

You can expect us to:

• provide a professional counselling service.

We expect you to:

• register with a local National Health Service General Practitioner (GP)
• keep appointments and follow up on advice that you are given.

• Counselling service

You can expect us to:

• provide a network account and storage for your work
• provide computer labs and/or loan laptops with access to the internet and software that you may need for your studies
• provide access to technical support through our Service Desk
• provide help, advice and training on how to use the ITS facilities.

We expect you to:

• abide by our user code of practice and security policy.
• treat the ITS and media equipment with care and respect
• return all loaned equipment on time, complete and in working order.

• User accounts  
• Service desk
• Help and training   
• Information Security policy
• Computer Use Regulations
• Terms and conditions of IT loans 

Additionally you can expect us to:

• inform you of what you need and should expect in order to study at UoC
• specify the level of English language fluency you require
• provide information and guidance about visa applications
• arrange a pick-up service from local airports, train or bus stations
• offer a dedicated induction programme on your arrival
• monitor your university attendance, and any absence.

We will expect you to:

• comply with UK Immigration Rules
• provide evidence of English language and academic qualifications
• comply with university regulations on the payment of fees
• register with the National Health Service
• comply with requests for information on your attendance
• tell us of changes in your personal circumstances.

If you are an Exchange or Study Abroad student

• Students coming for semester 1 (September–January) only, will be housed in temporary accommodation until suitable accommodation can be found or a space in halls becomes available.
• Students coming for semester 2 (January–June) only need to find accommodation in advance of arriving in the UK, and may need temporary accommodation until alternate accommodation is found.
• All other international students see Accommodation Services below.

• Advice for studying in UK
• Information by country 

You can expect us to:

• provide information on our website, and at our Accommodation Offices
• be available Monday to Friday from 9.00 to 17.00
• advise you of accommodation arrangements
• provide halls of residence which are secure and supportive
• provide information on private sector accommodation
• give priority for rooms in halls to new international students, new first year students from outside the local area, and disabled students
• guarantee accommodation in halls when you have accepted a place in halls, and supply your contract.

Note: Exchange or Study Abroad students are not included in the guarantee of accommodation in halls.

We expect you to:

• meet the conditions of your license agreement
• respect and support your environment and other resident

• Accommodation web pages
• Private sector accommodation
• Accommodation allocation policy
• Student housing guide
• Accommodation handbooks

You can expect us to:

• have catering services open at all core business times of the day
• provide freshly cooked food, varied menus at value for money prices
• cater for most special diets, as requested.

We expect you to:

• respect other users and the staff in catering outlets.

• Catering outlets

You can expect us to:

• identify and provide sport and recreation activities which are of interest
• provide information on recreation and sports facilities in the local area.

We will expect you to:

• follow our rules on health, hygiene and safety
• respect all other users of recreational and sports facilities.

• Sport at University of Cumbria

The Students’ Union is our recognised representative organisation for students.

We encourage all students to become active members and are proud of our continuing and effective partnership with the Students’ Union. You may opt out by writing to the Students’ Union.

The Students' Union is led by elected officials, is a charitable organisation and is independent of our university.