The aim of this module is to examine mediation and conflict resolution in the workplace, and in particular its role in health and social care organisations.
You will need to complete an induction prior to commencement of your first module. We have a comprehensive online induction package to welcome you to both the University and your programme of study. Alternatively classroom-based induction days take place at our Lancaster and Carlisle campuses and are usually scheduled for the first week of each semester.
The running of this module is dependent on there being sufficient numbers of interest.
The module can be studied as an optional module within the MSc Practice Development programme or on a stand-alone basis.
Indicative module content includes: an evaluation of differing attitudes to conflict and historic analysis of differing types of conflict resolution including theoretical models and literature; mediation - its aims, principles, processes, philosophies and supporting theories; approaches to conflict resolution focusing on psychotherapeutic approach to mediation; the importance of worldview and personal values in understanding the principles underpinning the conflict and preventing resolution; understanding and recognising the skills employed in a successful mediation; developing trust, the role of empathy, and active listening techniques; moving beyond mediation towards negotiation and recognising how to negotiate and seek consensus between parties; understanding how to set up and run a workplace mediation session.
On successful completion you will be able to:
- Demonstrate a comprehensive understanding of the nature of conflict and the underlying emotional and psychological forces underpinning the roots of workplace conflict
- Critically review various approaches to conflict resolution and mediation focusing on facilitative methods such as the psychotherapeutic approach
- Develop an understanding of the skills necessary for a successful mediation including awareness, questioning, listening and communication.
Indicative core bibliography
- Covey, Stephen, R (2004) The 7 Habits of Highly Effective People, Simon and Schuster, UK
- Morton D, etal (2006) The Handbook of Conflict Resolution: Theory and Practice. San Francisco: Jossey (available as an e book)
- Strasser and Randolph (2004) Mediation - A Psychological Insight into Conflict Resolution. Continuum London
- William W Wilmot and Joyce L Hocker (2011) Interpersonal Conflict (8 th Edition),: McGraw Hill New York
- Jasper, M. (2013) Beginning Reflective Practice. Cengage Learning. Available as e-book through Dawsonera.
- Wigens, L. (2006) Expanding Nursing and Health Care Practice: Optimising Learning through Practice. Cengage Learning. Available as e-book through Dawsonera.
Assessment, Feedback, and Teaching and Learning methods
Full details are available in the programme specification.
Have a question about our entry requirements?
Evidence of prior successful study at underpinning level.
To be eligible to study this module on a stand-alone basis, students must demonstrate the ability to study at this level and commit to attempting the assessment.
Students who successfully complete this module as a stand-alone module will be eligible for a Certificate of Achievement.
When taken as part of a specific named award, the module content and assessment must be focussed towards the subject of that award. Completion of the formative components will support you in undertaking the summative assessment.
The closing date for applications is 5 working days prior to the module start date or, if this is your first module, 5 working days prior to the induction date.
Please note that the direct entry application system will not recognise your current Student IT Network login. Please select the New User option from the Apply Now button.
All students will need to purchase stationery, course books and personal equipment. Extra costs may also be applicable to cover field trips, membership fees etc.
Resources and facilities
We are amongst the UK's leading health and science faculties and are proud of the high level of support we are able to offer to our students.
We provide a wide range of high-quality courses supported by expert academic and clinical practice staff. If you join us you will enjoy great facilities and learn alongside caring, committed and experienced professionals. Our employment record is excellent.