Publications

Azemi, Y., Ozuem, W., & Howell, K. (2020). The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective. Psychology and Marketing, 37(4), 564-577. https://doi.org/10.1002/mar.21326

Ozuem, W, Patten, E & Howell, K (2019) Service quality in multichannel fashion retailing: An exploratory study. Information Technology and People Journal

Azemi, Y, Ozuem, W, Lancaster, G and Howell, K (2019) An exploratory journey towards research and practice of online service failure and recovery strategies, Journal of Business Research 

Ozuem, W, Thomas, T and Lancaster, G (2016) The Influence of customer loyalty on small island economies: an empirical and exploratory study, Journal of Strategic Marketing, Vol 24, No 6