This Accessibility Statement applies to the University of Cumbria external Website (

is Partially compliant

The University of Cumbria take accessibility very seriously and want as many people as possible to be able to use this website. We are actively working to make the website more accessible to all people and compliant with World Wide Web Consortium (W3C) WAI’s Web Content Accessibility Guidelines 2.1.

The University subscribes to the User Way accessibility Widget to improve and support the user experience. UserWay's Accessibility Technology is the world’s most advanced and popular AI-based accessibility compliance solution that ensures your website provides a digital experience that meets and exceeds WCAG 2.1 AA requirements, as dictated by the ADA and other strict governmental regulations in the US and internationally. To view more information about UserWay visit 

You should be able to:

  • understand the website text
  • change colours and contrast levels
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to the website content using a screen reader
  • skip to Main Content
  • use the accessibility Widget toolbar to USER WAY to:
    • Emphasize Tab focus navigation
    • Screen reader
    • Increase the contrast, change colours
    • Highlight Links
    • Increase text size
    • Increase text Spacing
    • Pause Animations
    • Use Dyslexia Friendly Font
    • Enlarge Curson
    • Use a reading Guide
    • Page structure

View our accessibility tools page to find accessibility tools and plugins to help improve your online experience.

How accessible is the website?

We know some parts of this website aren't fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • some videos do not have closed captions
  • some links do not have discernible text
  • many images do not have alternative text
  • you cannot view all areas of the site using the tab key on course pages
  • some of our online forms are partially inaccessible using just a keyboard
  • some elements do not have sufficient colour contrast
  • some form elements have missing labels

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, word document, audio recording or braille, then please contact:

We’ll review your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website, however, if you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact

If you continue to experience Digital Accessibility issues after exploring the options above, please visit the formal Complaints process page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Cumbria is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

1. Non-compliance with the accessibility regulations

  • Alternative text There are some images on the website that don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • some links are not meaningful or generic these are mainly on the Frontpage and responsive information of Upcoming events:
    • More information
    • Find out More
    • Read More
    • Full url address as the link text rather than a descriptive label

This makes the navigation for screen reader users difficult and the opportunity to create alternative formats more difficult. This contravenes WCAG2.1 - 2.4.4. We plan to correct this practice as new content is added and review the front page over. This has been added to the Accessibility Action Plan and will be displayed on the statement when resolved. The Statement is updated annually.

  • You cannot view all areas using the tab key on course pages and forms. This means that keyboard-only users cannot fully engage with the content. This contravenes WCAG2.1 – 2.1.1, 2.1.2, 2.4.3 and has been added to the Accessibility Action Plan. This will be resolved internally and updated on the Accessibility Statement when complete. The Statement is updated annually.
  • Some form elements lack labels this makes it difficult for screen readers to fully integrate with the content and alternative formats to be created. This issue contravenes WCAG2.1 – 1.3.1, 3.2.4, 4.1.2  and has been added to the Accessibility Action Plan to monitor the improvements needed. The changes will be added to the Statement and updated annually.

2. Disproportionate Burden

  • Alternative Formats - Pre-recorded multimedia have captions available using MS Stream, Youtube or Live captions if needed (GChrome), however, checking the accuracy of auto-captions has become a disproportionate burden. The number of hours of multimedia created each day across the University equals hundreds of hours. The inability to guarantee accurate captioning contravenes WCAG2.1 – 1.2.2, 1.2.3, 1.2.5. This does not mean that captions are not checked, as MS Stream enables caption editing, however, we cannot guarantee accuracy across all multimedia. If you require captioning, reasonable adjustments can be made. Please contact your tutor or the IT helpdesk who will connect you with the appropriate person.

3. Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing course information. By September 2020, we plan to either fix these or have a fully accessible alternative.

Any new PDFs or Word documents we publish after 23rd September 2019 will meet accessibility standards.

  • Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

  • some lists are incorrectly formatted
  • elements are missing a lang attribute
  • some frames are missing title attribute
  • Pre-Recorded Audio Videos on the website do not all have Captions these were recorded prior to 23rd Sep 2020 and are outside of the regulations timescale. We now upload public Audio/Video to Youtube which provides captions and Internal Audio /Video is stored in MS Stream which adds Captions. The WCAG 2.1 success criterion 1.2.4 There is a plan to update audio video with transcripts if it is not a 3rd party resource

How we tested this website

We tested the most visited pages both manually and with the use of accessibility software such as Wave, a web accessibility evaluation tool powered by WebAIM.

  • This website was last tested on Thursday 24th August 2020 by the University of Cumbria. 
  • The Accessibility Statement and Action Plan was last reviewed and updated 6/9/21 by the University of Cumbria

What we’re doing to improve accessibility

Although we are continuously working to improve the accessibility of the current website, the University of Cumbria is currently in the process of building a new website that will meet all Web Content Accessibility Guidelines version 2.1 AA standards.

This Statement and action plan was reviewed on 6/9/21 by the University of Cumbria, the updated action plan identifies areas needing further development. 

To view other University of Cumbria Accessibility Statements for a range of systems visit the Accessibility Statements Page

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