If you find yourself in Clearing, making that first phone call to a university can seem daunting – but it doesn't have to be. With a little preparation and a clear idea of what to expect, a Clearing call can be a positive and productive step towards securing your place at university.
This guide walks you through how to make a Clearing phone call at the University of Cumbria, from how to prepare ahead of Results Day to understanding what will happen when you speak to one of our advisers. Follow these tips to feel confident, calm, and ready to explore your options.
How to prepare for a Clearing phone call
Before Results Day
- ️Note down your UCAS Personal ID (if you have one) – you can find this on your UCAS Hub.
- Read up on the Clearing process so you know what to expect.
- Do research into courses and universities, and talk your choices through with a family member, friend, or trusted adviser. You can explore our Clearing courses here.
- Make a list of the university Clearing hotline numbers you might need – our Clearing phone number is 0808 178 7373.
- Gather your GCSE results.
- Practise a mock Clearing call to boost your confidence.
- Plan a calm evening the night before Results Day – a good night’s sleep helps everything feel more manageable!
On the morning of Results Day
- Log in to your UCAS Hub to see your updated application status.
- If you’re in Clearing, make a note of your Clearing number.
- Take time to read your results properly.
- Find a tidy, quiet space for making calls.
- Keep pens, paper, and chargers to hand.
- Prepare some drinks and snacks before you start phoning universities.
What to expect when calling our Clearing Hotline
One of our Clearing advisers will ask you for:
- Your personal details, including your name, email address, UCAS ID number, and Clearing number (if available).
- The course you're interested in applying for.
- Your GCSE results (they'll ask you about the subjects they need to know the grades for).
- Your A Level/BTEC (or equivalent) results.
During the call, be sure to...
- Call us from a quiet room to limit distractions.
- Write down the course name, the name of the adviser you spoke to, and any verbal offer details or next steps you receive.
- Keep your phone on loudspeaker so a parent/carer can take notes for you, too.
- Ask any questions you have about the University of Cumbria. Our advisers will be happy to tell you about your course, our campuses, the support services available, and much more.
- Stay calm – our Clearing advisers are here to guide and support you! They’ll talk you through your options and provide all the help and advice you need to secure your place.
Find your place at Cumbria
As well as calling our hotline on 0808 178 7373, you can apply to the University of Cumbria using our online application form. Visit our Clearing Hub for more information.
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