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Facts and Information

The Estates team is responsible for all aspects of maintenance on the university's 38-hectare estate.

This comprises more than 108 academic, administrative and social buildings together with the halls of residence. In addition to our routine and statutory work, the service deals with nearly 11,000 additional maintenance requests each year.

What we do

Managing the sites of our various campuses is a huge task for our Estates team.

Responsibilities of the team in the course of a year include:

We service:

We manage:

We are here to help

If you experience any maintenance faults (such as flickering lights, broken heating, faulty air-conditioning, blocked drains, damaged furniture, leaking roofs), they can be reported through our Richmond portal.

For staff: An Icon is on your desktop which will take you to the support screen where you can log your calls.

For students: A tile has been added to the Student Hub - this will take you to the support screen where you can log your calls.

In addition, the Estates & Property department is also responsible for carrying out other minor works required within the University, for example fitting new shelves, space alteration, and installing new electrical outlets or light fittings.

If you encounter a problem or need alterations to your workspace, you can contact our Estates & Property team for your campus:

Lancaster Ext 5880; Carlisle Ext 6394; Ambleside Ext 5274.

You can also email estatesandproperty@cumbria.ac.uk

When should you contact us?

If you experience any maintenance faults (such as flickering lights, broken heating, faulty air-conditioning, blocked drains, damaged furniture, leaking roofs), then please log a task on the Richmond Portal.

Emergency and Urgent Maintenance Requests

For urgent problems which cannot wait until the next working morning to be actioned, contact security: Lancaster - 01524 590800; Carlisle - 01228 616234; Ambleside - 015394 30274.

The security team will then contact the on-call staff to deal with the problem.

Minor Works Requests

Minor Works is a term used to describe changes, upgrades, additions, alterations to buildings and infrastructure. This is not to be confused with maintenance which covers repairs to and up-keep of existing building elements. For example, minor works would involve relocating a desk or tidying cables, whereas maintenance would be fixing damaged electrical cables and items.


Northern Security Ltd hold the contract to provide security services for all of the University of Cumbria's campuses.

All enquiries should be directed to your campus Reception desk.

Crime Prevention

Whilst our campuses are in low crime areas, precautions can be taken to reduce the risks further:

Security Contacts


We do not have a permanent police presence on any of our campuses, so call 999 in an emergency. If you need to do this, please let reception know immediately. 

You can also speak with Reception or night security staff who may call the police or contact the Residential Life Team. 

All our campuses have Community Police Officers, whose details can be found online:

For more information about Northern Security, please visit their website.

Site Contractors

We use contractors to provide a wide variety of services, from major building projects to routine services. The university has produced a comprehensive document that outlines how we manage our relationship with external suppliers.

Estates Strategy 2014 -24

Our estate strategy over the next ten years is to retain a physical presence in all six current locations (Ambleside, Carlisle, the Energy Coast, Furness, Lancaster and London), and to undertake a strategic programme of rationalisation, space re-allocation, targeted facilities management (FM) initiatives, service improvements and major capital works on a location by location basis; improving the functionality and performance of the academic campus and student residences to create the best possible environment for students and staff to engage with learning, teaching, research and enterprise.

Click here to download our Estates Strategy (PDF)


General Enquiries

Lancaster: 01524 590880 
01228 616394


Estates and Property Contacts

Andy Gravett, Head of Estates & Property



Daniel Jones, Estates & Property Manager



Ray McGahon, Estates Manager South



Alan Ewing, Estates Manager North



Ben Pritchard, Electrical Services Engineer



Gail Staton, Space Utilisation Manager



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