Information Services is responsible for libraries, student academic skills, information systems and IT.
We provide strategic leadership for IT, libraries and learning resources and we work collaboratively with academic departments, professional services and students to advise on opportunities and good practice and to ensure we provide the best possible support for their needs. For all our services we innovate and develop as well as provide support in person, virtually and through online and physical resources. Due to the large number of good ideas we receive that need IT and information systems effort or cost, we follow very closely the university project management approach to allow assessment of value, agreement of costs and commitment of resources to meet university needs. We publish our plans and schedule for all staff to see.
Information Systems: The development, co-ordination and support of the university's corporate information systems (such as Student Records, Finance, Timetabling, HR, Payroll, Virtual Learning, Web, etc.) is the responsibility of the Information Systems team. The systems are mostly owned and configured by other Services.
Learning Core: We manage subject responsibilities for learning/information resources; work in partnership with departments to support student retention as well as assisting the research needs of academic staff. We provide the back office functions of the management of Learning Resources life cycle: print and electronic, research infrastructure and the University archives.
Academic Literacy: Working very closely with students and other providers, we develop and support the full range of student academic, information, study and digital skills.
User Services: The libraries and learning centres' main focus is to provide first-rate library services and act as a conduit to information, advice and guidance and referral to support students throughout their time at the university. The central contact point for assistance and help on all things IT, the IT Service Desk, lies within this area. The Service’s administration team also lies within this area.
Technology Development: The development of all IT from infrastructure to end-user devices and the software that runs on them. Provision of the complex portfolio of software on PCs and Macs and the investigation of new technologies to improve student and staff experience. We provide a wide range of assistive technology solutions for students and staff.
Technology Delivery: The support and management of all IT from infrastructure to end-user devices: computers, telephone, mobiles, smartphones and audio-visual devices.