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Short course - Empowering Project Professionals to Improve Performance

This practical and interactive two-day course enables participants to understand how human behaviours contribute to project performance. The course utilises a range of activities, grounded in project management, human factors and human performance theory, to empower participants to have a positive impact on project performance.

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Course Overview

The course will enable participants to understand how human behaviours and the factors that affect this, contribute to project performance. The course will empower participants to engage, act and do something earlier rather than later to create a positive impact on project performance.

Using a range of group-based exercises, participants will explore and apply “Drift and Accumulation” theory in a project setting, and build an awareness of behavioural factors that can affect team and project success.

Delivered over two days, this course can be accessed online or in-person and is available to all professionals working in a project or programme environment.

On this course you will...

  • Understand the concept of ‘normalisation of deviance’, how a drift from human performance standards occurs and the effect this has on both project performance and the individual
  • Identify when to act and how quickly to act within a circle of influence to increase project performance
  • Understand their role in enabling a positive human behaviours culture that leads to a highly motivated and high performing team
  • Recognise a ‘toolkit’ of support available in the workplace, and explore real life examples of when these interventions have worked
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Course Structure

What you will learn

Delivered over two days, the Empowering Project Professionals to Improve Performance course explores the following topics:

Day one
  • The fundamental requirements of project delivery and current human performance culture
  • Sidney Dekker and the “Field Guide to Human Error”
  • The Drift and Accumulation model: Normalisation of Deviance - How does this apply to your project?
  • High performing projects: Individual and team behaviours
Day two
  • Challenge for change - concern v influence
  • Psychological safety
  • Assumptions and biases
  • Support in the workplace

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